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MANAGING SERVICE QUALITY
Vols. 1-24. Bradford, 1991-2014. Partly reprint. $ 7600
- Vols. 1-17. 1991-2007. Per volume $ 330
- Vols. 18-24. 2008-2014. Per volume $ 400
- MANAGING SERVICE QUALITY provides managers in the service sector with the information needed to create the Total Quality organisation. Emphasis is placed on providing practitioners with the concepts, strategies, implementation methods, and continuous quality improvement techniques.
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