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MANAGING SERVICE QUALITY

0960-4529

Vols. 1-24. Bradford, 1991-2014. Partly reprint. $ 7600

  • Vols. 1-17. 1991-2007. Per volume $ 330
  • Vols. 18-24. 2008-2014. Per volume $ 400

- MANAGING SERVICE QUALITY provides managers in the service sector with the information needed to create the Total Quality organisation. Emphasis is placed on providing practitioners with the concepts, strategies, implementation methods, and continuous quality improvement techniques.

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Published by Emerald Group Publishing Limited

Emerald holds journals from the current and previous year. We hold all older back volumes and can supply high quality reprints for most volumes that were previously out-of-print.